Credit Control Training

A positive cash flow is vital for any business. The overall aim of this course is to expose participants to a systematic framework and the underpinning personal skills set required for the efficient and effective collection of outstanding accounts while maintaining excellent customer relations.

Course Benefits

  • Participants will improve their effectiveness through better preparation
  • Reduced bad debts
  • Improved cashflow
  • Faster resolution of customer disputes
  • Better customer relationships

Course Programme

The Sales Process

  • Contracts and documentation
  • Setting out your terms
  • Credit worthiness
  • COD

Planning the call

  • Checking debtor details
  • Examination of terms
  • Analysing previous transactions
  • Organising information and technology
  • Customer type

Making the call

  • Communicating clearly
  • Dealing with excuses
  • Committing the debtor


  • Emails & Letters
  • Follow-up action
  • Keeping records
  • Using Technology to keep records

Case studies and role-play form an important part of this course

This course is provided on a monthly basis in Dublin, Cork, Limerick and Galway. The cost is €300 per attendee.
To book email or call 01-4800531

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