A positive cash flow is vital for any business. The overall aim of this course is to expose participants to a systematic framework and the underpinning personal skills set required for the efficient and effective collection of outstanding accounts while maintaining excellent customer relations.
Course Benefits
- Participants will improve their effectiveness through better preparation
- Reduced bad debts
- Improved cashflow
- Faster resolution of customer disputes
- Better customer relationships
Course Programme
The Sales Process
- Contracts and documentation
- Setting out your terms
- Credit worthiness
- COD
Planning the call
- Checking debtor details
- Examination of terms
- Analysing previous transactions
- Organising information and technology
- Customer type
Making the call
- Communicating clearly
- Dealing with excuses
- Committing the debtor
Follow-up
- Emails & Letters
- Follow-up action
- Keeping records
- Using Technology to keep records
Case studies and role-play form an important part of this course
This course is provided on a monthly basis in Dublin, Cork, Limerick and Galway. The cost is €300 per attendee.
To book email ralph@financetraining.eu or call 01-4800531